False Manufacturer Warranty, Poor Customer Service
My Palette 2S Pro was defective from the factory. Ping/Pong errors, not measuring extruded filament correctly, communication errors, just to name a few. Had to jump through hoops including bringing up my issues on their forums because they don't actually have real customer support. After being promised parts, around two weeks later they sent them out. I ended up getting parts that aren't even for my machine, including an I/O board that is an older revision with a PS/2 port that prevents it from bolting into mine. This company charges an absolute premium for these machines that they have no back end support, clearly no parts supply (the I/O looks used and has broken plastic around the PS/2 port) and doesn't even know the difference between their own models. I highly suggest people cancel their model 3 orders as I have. You're going to once again pay a premium price for a subpar machine and a warranty they don't actually honor. I am now filing a claim with my bank to get my money back on my 2 since they don't accept returns (should have been a red flag anyway) and fool people into buying something with a warranty they don't actually support.
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