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The newest generation of Palette, the multi-material solution for 3D printing. Resources for Palette 2, Palette 2 Pro, Palette 2S, and Palette 2S Pro.

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My palette 2s pro keeps asking if I want to stop print

My palette 2s pro keeps asking if I want to stop print. I respond No, but the question keeps popping every few minutes.

Update (09/22/2021)

Here is the video showing 3 occurrences of the Stop question.

Update (09/22/2021)

And here is the simple project I used: https://share.canvas3d.io/projects/cc709...

Answer this question I have this problem too

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Hi Tsung-Hsiang,

When the Palette 2s Pro asks you to stop the print, are you getting any error codes on the screen?

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No, not at all. That is why it is so mysterious. It is like a ghost keeps pressing that Cancel button on the screen. At first I thought maybe the cover was causing pressure, so, I tried removing the cover, but then it is still occurring. Recently the number of occurrence is so high that I gave up in pressing No. It seems to not really interrupt the print, but it hides the information on the display. A few months ago, it did happen but only once or twice during a print.

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Hi Tsung-Hsiang,

Would you be able to send a video of this happening on your screen to us at support@mosaicmfg.com so we can investigate this further for you?

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It does not allow me to add a video in a comment, so I am adding the video as an answer to my question.

P.S.: I ended up updating the question itself with the video

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Tsung-Hsiang Hsueh will be eternally grateful.
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