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Connect your printer to your Palette, using Octoprint and our Palette and Canvas plugins. Resources for CANVAS Hub and CANVAS Hub S.

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I am trying to connect my computer to the palette 2 through the Canvas

Hi everyone,

I was able to follow the most of the instructions to set up the Canvas Hub.

Setup Guide for the CANVAS Hub

However, I am just not able to connect my pallette 2S to Octoprint while connected to the printer. I can connect my printer and palette 2S individually to Octoprint, but when I connect the printer first then palette 2, it gives me an error that says

“Palette 2 connection error detected

The connection between CANVAS Hub and Palette 2 has stopped. Please make sure Palette 2 is turned on and its cable is properly inserted into the Hub before connecting again.”

If I connect the palette 2S first, then the printer. It then connects to the printer but disconnects from the palette 2S and gives me the error.

One thing I am noticing is that both are connected to the same serial port. Maybe that is the issue, but I only see one option for serial ports.

Any help is welcome!


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Octoprint as the canvas hub website


Do you want to connect your Computer over a USB cable and the same time the printer and the Palette?


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1 Answer

Hey Jeffrey, you should see two different serial ports when selecting for your printer and Palette. Could you please try another USB cable? Also, which printer are you using with Palette?

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Jeffrey L Liu will be eternally grateful.
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