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Upgraded Palette 2 Pro to 2S Pro get error 102

I just received the Pallet 2PRO S upgrade kit. I installed all the components without issue. When I powered it up and tried to run the calibration, I got an error 102 “an incorrect splice core is detected”.

I checked my firmware version and confirmed I was running the latest version (9.2.9). Just to be sure, I ran the update application and overwrote the firmware with the “latest”. Same result…error 102. Please helpQ

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Hey @corywagner, thanks for reaching out about this and sorry for the trouble. Can you confirm that you applied the P2SP Upgrade Kit to a P2P? If so, please reach out to support@mosaicmfg.com with your Palette receipt and your shipping address, as we will have to send you a replacement main board to resolve this issue.

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No, I own a P2Pro. The upgrade kit I bought from you here:

https://www.mosaicmfg.com/products/p2s-u...

Here is what it said: Upgrade your Palette 2 to Palette 2S or your Palette 2 Pro to Palette 2S Pro! “

There is a button to select Model, but there are no options. I assumed this meant there was one kit for either model. I didn’t find any other “s” upgrades on the site.

As I write this, I’m having a sinking feeling. Oh no, are you telling me I wasted $124 on the wrong upgrade? What is the difference? Is it just the splice core? CanI just order that?

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Hey Cory, the link above leads to two upgrade kits - one that will upgrade your unit to a Palette 2S (white box) and one that will upgrade your unit to a Palette 2S Pro (black box). Which box did you purchase?

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Something is wrong with your site then, because when I click the link, there is only one option, the white box...that's what I ordered. Se attached. I get it, I’ve inadvertantly upgrade a P2P with a P2S kit. How do I fix it? Is it just the core that needs replaced? Can I order just that?

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Hey Cory, thanks for bringing this to our attention - there should two circles under "model". When you select the second circle, it shows the black box. Just for our purposes, could you confirm that you don't have a second circle to select?

The main difference is the splice core and the splice tubes - these are specific to the model. If you email us at alina@mosaicmfg.com with your shipping address, I can create a shipment for you.

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corywagner will be eternally grateful.
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