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Palette 3 advantages over Palette 2?

In addition to faster speed and twice as many filament inputs, does the palette 3 have even further advantages? Is it more reliable, less prone to jams,…

I like the palette 2 so much I’m thinking about taking a step up.

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Hey @old_school, thanks for reaching out about this. Palette is 3 is our most powerful and reliable model yet. It features wear resistant, optical switches, built-in printer control, internet connectivity, and improved splice core technology for the fastest and most reliable splicing yet (reduced jamming). It also features a larger screen, an improved cooling system, and a more controlled filament path for better printing with flexible materials, such as TPU.

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I was very excited to hear that the Palette 3 was going to work better with TPU but now that I have the Palette 3 Pro I am sadly disappointed. I had reasonable success with my Palette 2s but after multiple failures on the 3 Pro I am not sure how it will be able to print TPU. As you can see in the picture it has multiple issues trying to print with TPU:

Block Image

The filament is not retracting properly in the merge areas and I had to separate it between slots 1 and 4 to keep it from getting jammed up there. It has a lot of slack slack before the cutter, it get caught in the output drive gear and it jams up in the buffer area. I have tried a few different brands, all with the same results, that I had printed successfully with on the Palette 2S. I am not sure how this will ever work there is just too many points of failure. I’ve even tried calibrating the 3 Pro but it jams up trying to do that as well.

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DO NOT buy this until they fix it. It DOES NOT WORK or connect to Canvas. Its a $799 paperweight and tech support is NOT helping.

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@chandalen As noted in multiple threads, we've been waiting on a response from you on an e-mail thread dated Nov 2. Once we have feedback about the steps that we've provided, we'll be able to provide you with more assistance if needed.

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Hi Randy, we expect to have a firmware update available in the future that will address TPU and flexibles printing. We prioritized rigid testing as a large majority of our users use materials like PLA, PETG, ABS, etc., and would like to thoroughly test flexibles before we release it as a formal feature. We appreciate your patience while we conduct the proper testing and development.

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This was touted as one of the big benefits way back in May how did that end up at the bottom of the list? Are you talking weeks or months?

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It's definitely not at the bottom of our list, but we want to ensure that we're testing all factors, including flexible filaments with varying shore hardnesses. As mentioned, this was prioritized after rigids testing just due to the use cases of the majority of our users. However, we understand that TPU and flexibles are also popular, and will provide news and support articles once we have a set release date for this feature.

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John will be eternally grateful.
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