Rep: 49
Since few days the status bar for slicing process stuck at 0% in Chrome, Edge. It only works on ipad and android. But the slicing process is running in the background. I already did clear the cache but issue still exist.
Rep: 97
Rep: 49
Hello Alina,
this issue exist only on PC and it’s independent of any projects. Here’s an example:
https://share.canvas3d.io/projects/6b219...
I have opened the project on the tablet too and after start slicing on the PC, then I can see the process bar on the tablet immediately.
The process bar also works on the tablet. Only on the PC does it stay at 0%
Comments:
Thanks for your patience with this - unfortunately we were not able to replicate this error on our PC's using both Chrome and Edge. Have you noticed any other connection issues on this PC?
by Alina
Hello,
no connection is working well on this pc but i guess this will be a network because other pc's are working well in the same network. I will try to reinstall windows. Maybe that helps.
by Webfeger
Rep: 13
Rep: 23
Rep: 10.4k
Hey @webfeger, thanks for reaching out about this. Could you share this Canvas project with us (instructions here) so we can take a look on our end?
Past 24 Hours: 0
Past 7 Days: 0
Past 30 Days: 3
All Time: 103
I am experiencing this issue with new and old projects. Any time I click "Slice" it just freezes on 0%
I am using a MAC with the latest OS, Chrome/Firefox/Safari
The model I'm using is: https://www.thingiverse.com/thing:241854...
by Mark Greenwald
Hey Mark, this may be a front-end issue, and I'll share this with my team. Could you please try to slice again, waitn about 5 min, then refresh your page? When that happens, does the model appear?
by Jonny Yeu
Hi Jonny,
I posted this earlier but I don't see it now. It does, as you recommended, eventually give me a slice, but the progress bar seems to need to be manually cancelled after a period of time.
I noted a good number of errors in the browser console that I neglected to grab for you. These have all been cleared up with a cache dump on the site. The cache dump, however, doesn't seem to have solved the progress issue.
by Mark Greenwald
Disabling browser extensions doesn't seem to solve the issue either.
by Mark Greenwald
Thanks for sharing, I'll pass this info on to our Canvas team
by Jonny Yeu
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