Original post by: Alina ,
Hey @mbur371189, thanks for reaching out about this. Unfortunately, P3P is not compatible with this printer as it takes 2.85 mm filament. In general, Palette 3 (Pro) is compatible with printers that accept non-proprietary filament 1.75 mm in diameter, have open access to filament feed, and can recognize files sliced in [link|http://canvas3d.io|Canvas] or PrusaSlicer. If you tell us your order ID, we can go ahead and refund this order.