Skip to main content
Help

Original post by: Hana ,

Text:

Hi Erik,

I apologize for the delay in responding to you, however I sent you a follow-up emailing detailing why your order was cancelled and how to reprocess it. All orders that trigger our fraud detection system are immediately flagged and cancelled. Your order was refunded and our system will allow you to process it again.

That being said, we will ensure to consider your criticism and alter our methods. I apologize again for the inconvenience and appreciate your patience in this matter.

- Hana Sutharshan

Status:

open

Contact Mosaic Support Team

© 2021 Mosaic Manufacturing Ltd.